Making a Complaint to the Financial Services and Pension Ombudsman (FSPO)
Firstly it is important that I advise you that a consumer can make a complaint to the FSPO at no cost. However, you should be aware that the FSPO only mediates and investigates the complaint and does not advise or help the consumer in any way. In fact it is adamant in its guidance that it must be equally fair to both parties. In 2020, the FSPO closed out 2,000 complaints at the initial stage as being ineligible.
Our Fee Structure
We offer a number of choices as follows:
- Full service complaint
A complete review of your mortgage and the construction of a complaint to the service provider and/or the current loan owner. This includes the calculation of appropriate compensation. After the service provider issues the Final Response Letter (FRL) to the complaint, we then construct a complaint to the FSPO. We will then argue your case through the FSPO process. The cost for this service is an initial fee of €99 and a final fee based upon a percentage of any compensation or value granted by the FSPO to you. Please see our Terms of Business on the website at https://misselling.ie/terms-of-business/ for the detail of this offer.
- Bankers opinion
We review your mortgage and prepare a banker’s expert opinion on the position. You can then use this opinion to make a complaint to the original service provider and/or the current loan owner. The fee for this banker’s opinion is €2,000.
For those that are feeling overwhelmed with their financial issues relating to their home loan, please see https://financialcounselling.ie/ for the services on offer.