FAQs

What is the service exactly?

We process a misconduct complaint to the originator or current owner of your mortgage and subsequently to the Financial Services and Pensions Ombudsman.

What do you charge for your service?

Currently €99 (inclusive of VAT) to process and argue the complaint on your behalf.

If we win compensation for you, we ONLY then charge our main fee – please see our “Terms of Business” on the website.

How long does the process take?

Your financial services provider has 40 working days to process the complaint as per the Consumer Protection Codes. They typically take longer.

The Financial Services and Pensions Ombudsman (FSPO) can take up to 18 months to start an investigation and a further 18 months to investigate and issue a preliminary decision. We will be publishing their timelines as soon as we receive the latest statistics.

What compensation can I obtain?

The FSPO can make awards up to €500,000 per claim. The purpose of compensation is to place you in the position you should be in if you were sold the suitable product. The FSPO usually asks the provider to calculate this sum but we will also calculate that number separately, to support your claim.

Will I get my mortgage written off or written down?

The FSPO rarely requests such action and prefers to award compensation. The provider may want to apply the award to any arrears outstanding on your mortgage. In these cases we will fight that approach. The FSPO has not published any cases regarding mortgage mis-selling so it is difficult to address such questions at this point.

Is there a standard award by the FSPO?

No, the FSPO are very clear in their communications with us, that every case is treated on its own merits regardless of any similarities. This creates its own problems in advising consumers of their rights and ensuring any consistency in complaints and awards.