Purpose of this form: We use this summary information to establish if you might have a case. Do not worry about having all the details below as it was some time ago. If we believe you have a case and you want to progress it, we will write to the bank or servicer in question and discover all the relevant documents.
This can run to hundreds of pages of information. The process after that is as follows:
1. We review all relevant documentation that your lender holds on you to ensure that the Consumer Protection Codes, in place at the time of the loan offer and draw down, were followed;
2. We create a Complaint on your behalf and file it with the credit institution (CI) and/or its representative if it has ceased trading or if the loan has been sold to a vulture fund;
3. We ensure that the CI responds to the Complaint within the mandated 40 days; and
4. Assuming the claim is rejected by the CI, we then calculate your compensation claim and file the Complaint with the Financial Services and Pensions Ombudsman (FSPO).
Obtaining the relevant data from the originating bank, checking and creating your Complaint to the FSPO may take up to 6 months. The time to process the Complaint will vary depending upon the complaint and the FSPO’s schedule and resources. There is an initial payment of €250 plus VAT to assist in covering some of our costs for the work outlined above.
When we file your Complaint with the FSPO, we calculate compensation claim. We charge our full fees when you receive compensation. These fees are a percentage of any compensation you receive. If you do not receive any compensation; we do not receive any compensation. See full Terms of business at the foot of this website.